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Privacy Policy

Privacy Policy | Customer Data Safety | The Food’s Life

  • Privacy Policy
  • Effective Date: 4 June 2026
  • This Privacy Policy ("Policy") governs your use of the platform https://thefoodslife.com/, an online store owned and operated by United Nutritions ("we", "us", or "our"), also referred to as "The Food's Life". This Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
  • We are committed to protecting your privacy in compliance with the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  • By using our platform or placing an order, you acknowledge that you have read and agreed to the practices described in this Policy. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE REFRAIN FROM USING OUR PLATFORM.

  • 1. Information We Collect
  • When you visit or shop on our platform, we may collect the following categories of personal information:
  • Information You Provide Directly:
  • Full name, email address, phone number, and delivery address
  • Billing name, address, and payment details (all payment processing is handled securely by third-party payment gateways)
  • Gender, date of birth, or anniversary — where provided voluntarily for personalized offers
  • Company or business name, where applicable
  • Product queries, feedback, reviews, and communication records submitted through our website or WhatsApp
  • Information Collected Automatically:
  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on site, product views, and referral sources
  • Location data (city/region level) based on IP address
  • Cookie identifiers and analytics data (see Section 4)

  • 2. How We Use Your Information
  • We use the information we collect for the following purposes:
  • To process and fulfill your orders for Makhana, Cookies, Granola, Dry Fruits, Crispy Vegetables, Combos, and other products
  • To verify payment and prevent fraudulent transactions
  • To arrange delivery and send shipping confirmation, tracking updates, and delivery notifications
  • To send order confirmations, invoices, and receipts
  • To respond to your queries, complaints, and support requests
  • To confirm payment is correct and allow us to contact you regarding your order
  • To administer, improve, and develop our platform and product offerings
  • To send promotional communications, health tips, new product launches, and special offers — only where you have opted in
  • To prevent and detect fraudulent activity and misuse of our platform
  • To enforce our Terms of Use and comply with applicable Indian laws
  • We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

  • 3. Sensitive Personal Data or Information (SPDI)
  • In accordance with the IT (SPDI) Rules, 2011, we treat your payment information — including bank account details, credit/debit card numbers, and UPI details — as Sensitive Personal Data or Information. Such data is collected only to the extent necessary to process your transaction and is handled through PCI-DSS compliant payment gateways.
  • You may decline to provide SPDI; however, this may affect our ability to complete your purchase.

  • 4. Cookies and Tracking Technologies
  • The Food's Life uses cookies and similar technologies on our website to enhance your browsing experience, serve personalized content, and gather usage analytics.
  • Types of cookies we use:
  • Essential Cookies: required for the website to function correctly (e.g., cart functionality, session management)
  • Analytics Cookies: help us understand how visitors navigate and interact with our website (e.g., Google Analytics)
  • Marketing Cookies: used to serve relevant advertisements and track the effectiveness of marketing campaigns
  • You can manage or disable cookies through your browser settings or through the cookie preferences panel on our website. Please note that disabling certain cookies may affect the functionality of our website. By clicking 'Accept All' on our cookie banner, you consent to our use of all cookies as described here.

  • 5. Sharing Your Information
  • We do not sell your personal information. We may share it with:
  • Logistics and courier partners responsible for delivering your orders across India
  • Payment gateway providers for secure processing of your transactions
  • Cloud hosting, CRM, and technology service providers supporting our website operations
  • Marketing platforms (e.g., email service providers) for sending opted-in communications
  • Government or law enforcement authorities when required under applicable Indian law
  • Successor entities in the event of a merger, acquisition, or business restructuring
  • All third-party partners engaged by us are required to maintain appropriate security standards and use your information solely for the stated purpose.

  • 6. Your Rights
  • You have the right to:
  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Withdraw consent for marketing communications at any time by using the unsubscribe link or contacting us
  • Request deletion of your personal data, subject to legal and contractual retention requirements
  • To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond within 30 days of receipt of your request.

  • 7. Data Security and Retention
  • We implement industry-standard technical and organizational measures — including SSL encryption, secure payment gateways, and restricted access controls — to protect your personal information from unauthorized access, loss, or disclosure.
  • We retain customer data for a minimum of 3 years following your last transaction, in compliance with applicable Indian accounting and tax laws, or longer if required for dispute resolution or legal proceedings.
  • While we take every reasonable precaution, no internet transmission is entirely secure. You are responsible for keeping your account credentials confidential and using a secure device when transacting on our platform.

  • 8. Third-Party Links
  • Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

  • 9. Changes to This Policy
  • We may update this Privacy Policy periodically to reflect changes in our practices, products, or applicable law. The updated Policy will be published on our website with a revised effective date. Your continued use of our platform after any update constitutes acceptance of the revised Policy. We encourage you to review this Policy regularly.

  • Contact Us
  • If you have any questions, concerns, or requests regarding this policy, please get in touch with us:
  • Customer Support Email: info.thefoodslife@gmail.com
  • Sales & Orders Email: sales@thefoodslife.com
  • Phone / WhatsApp: +91 63528 07509
  • Business Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST
  • Address: 225, Orchid Plaza, Sama-Savli Rd, Behind McDonald's, Vemali, Vadodara, Gujarat 390008, India
  • Website: https://thefoodslife.com/
  • We aim to respond to all inquiries within 1–2 business days.
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